FAQ
General
Q1: What products do you sell?
Konnekts Store offers a wide range of products, including groceries, health and beauty items, electronics, toys, accessories, and more.
Q2: How can I contact customer service?
You can reach our customer service team 24/7 by emailing info@konnekts-store.com or by calling 832-755-7772
Q3: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay for secure and easy transactions.
Q4: Can I change or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. Please contact customer support for assistance.
Q5: Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points with every purchase, which can be redeemed for discounts on future orders.
Delivery
Q1: How long does delivery take?
Standard UK delivery takes 2-3 business days. For faster service, we offer next-day delivery at an additional charge.
Q2: Do you offer free delivery?
Yes, we offer free delivery on all orders over £50. For orders under £50, a standard delivery fee applies.
Q3: Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via email so you can monitor your delivery in real-time.
Q4: Do you deliver internationally?
Currently, we only deliver within the UK, but we plan to expand to international shipping soon.
Q5: What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the estimated time frame, please contact our customer support team, and we’ll assist in tracking your package.
Returns
Q1: What is your return policy?
We offer a 30-day money-back guarantee on all purchases. If you’re not satisfied with your product, you can return it within 30 days of delivery for a full refund or exchange.
Q2: How do I initiate a return?
To initiate a return, please contact our customer support team at info@konnekts-store.com or call us at 832-755-7772. We will guide you through the return process.
Q3: Are there any items that cannot be returned?
Yes, for health and safety reasons, we cannot accept returns on personal care items, perishable goods, or opened electronics unless they are faulty.
Q4: Do I need to pay for return shipping?
For faulty or damaged items, we cover the return shipping cost. For other returns, the customer is responsible for return shipping.
Q5: How long does it take to process my refund?
Once we receive the returned item, we will process your refund within 5-7 business days.